Any cancelation on behalf of the shop will be made with the safety of the client in mind. Our lessons are not canceled for fog, rain or a chilly day. We will cancel if the conditions are not suitable for paddling (lightning, strong winds or extreme weather). In the event of a cancellation, we will contact all participants in a timely fashion.
In order to keep our programs affordable a minimum number of participants may be required. If we are unable to fill a program to a minimum requirement level we reserve the right to cancel the program. For regularly scheduled open enrollment programming, If the shop cancels a course for any reason, you are entitled to a full refund. If you cancel, the shop will do the following: Provided one week notice, you will be issued a full refund; Provided 48 hours, we can transfer your payment to another trip; Provided less than 48 hours, you are not entitled to a refund or a transfer of any kind.
For ACA, BCU or Specialty Clinics, A client can cancel and receive a full refund given 30 days notice, minus a $25.00 office fee. You will not receive a refund if you cancel less than 30 days prior of the class date, unless we can fill your spot, in which case you get a full refund minus the $25.00 office fee.